RETURN, REFUND, SHIPPING & CANCELLATION POLICY
// Exchanges & Returns//
We offer exchange in sizes. If the ordered piece doesn't fit you, please ship the piece back to us with a small note of your size requirements, and send us an email at firstname.lastname@example.org. Please note that shipping costs are non-refundable.
We will not entertain exchanges any later than a month. If you wish to return/exchange a piece, please send us a mail within 2 weeks of receiving your order.
Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colours, while may be close, may not be 100% accurate. In the event of an exchange, the buyer is responsible for return shipping fees.
Please note by purchasing from Moina you as the buyer agree to our shopping terms, conditions and policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over Rs 2500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
// Sale items //
Only regular priced items may be returned, unfortunately sale items are final sale and cannot be returned.
In case of damaged/defective products, refunds will be initiated through the same mode as the payment within 10 working days.
// Domestic Shipping //
Shipping charges vary with the size and mode of consignment. Please note that all COD orders are charged Rs. 200/- over and above the shipping cost.
On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. From the date of placing order, we would normally take 5-10 working days to deliver your order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
In case you need a garment by a particular date, please reach out to our team and inform us in advance.
// International Shipping //
International: We ship international too, but our webshop currently doesn't support international orders and payments!
Your purchase will be shipped through a reliable courier partner. Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs.
Cancellation will only be accepted if your order hasn't been shipped.